Case Study: Global Products

PROBLEM: Productivity loss due to grief.

A client based in Germany e-mailed the EAP service and requested to speak with a counselor. He indicated that his father passed away the previous week and he was having difficulty coping with the loss. He did not have a strong support system nearby, as his family lived three hours away. His father’s death occurred suddenly and he was grappling with not being able to say goodbye to his father.

Within 15 minutes, the counselor was speaking with the client. He was most grateful for the opportunity to have the in-the-moment support, since he felt isolated from friends and family. The counselor spoke with the client about his feelings of guilt and grief and suggested several ways in which the client could attempt to cope with the loss, including returning home to be with his family during the difficult time. The client agreed to return home, but indicated that he would still like to speak with a counselor. The EAP was able to provide the client with a referral for a counselor near the family home, and the client received six sessions of counseling in a face-to-face setting.

After dealing with the loss of his father in a more productive way, he was able to return to his job with more focus.

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The story above is based on a real-life situation, but details have been changed or omitted to protect the anonymity of the individual receiving support.