Extended clinical support through face-to-face, telephone or video counseling.

Pathways provides covered individuals with support for issues that are unlikely to be satisfactorily addressed during short-term, solution-focused counseling.  Pathways offers “no limit” to the number of clinical sessions, and interventions being case managed to completion or external referral within one calendar year. This service is targeted towards members where a significant number of sessions are likely to be required.

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Case Study: Family and Financial Stress

An employee in Belgium, recently called our global EAP service at a stressful time after her husband had lost his job without warning. She told the counselor that she felt an enormous amount of pressure as the sole earner for her family, which consisted of her husband and a child applying to attend a university.

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